03 THE MARKET
03 The Market: Reasons to Believe
by Gérard Lefebvre, Cleverdis

05 SPECIAL DOSSIER

05 Spotlight on the Accor Group
06 Accor Group’s Innovations & Design Department: The Fatal Weapon
Interview with Michel Gicquel, Accor Group
07 Into The Surreal: The Accor Concept Rooms
08 Sources of Inspiration – Interview with Natacha Froger, Atome Agency
09 The Pullman Concept – Interview with Denys Sappey, Pullman France
10 The New Pullman Paris Tour Eiffel
11 Glistening Jewel in the Pullman Crown - Interview with René Angoujard, Pullman Paris Tour Eiffel Hotel

13 OPTIMISING INTERNET BOOKING
14 The Internet IS a Crisis Buster – Interview with Jean Robberecht, FastBooking
16 Speak To Me …In My “Language”
Analyst Report by Max Starkov
18 Don’t Bother Me … I am CMSing!
Analyst Report by A Couple of Chicks
19 A Look at What’s Next
Interview with Jerome Wise, TravelClick & Edward St. Onge, EZYield.com
20 The Landmark London – Interview with Sally Beck, The Landmark London
21 Accor Hospitality Overhauls its Meetings Website –
Interview with Vincent Roux, Accor Group
22 Regain Control of your Business
Interview with Dieter Dirnberger, Serenata

23 IN-ROOM TECHONOLOGY

24 Hotel Guest Wants and Needs – White paper for HTNG by Richard Barnes, Cleverdis
26 Futureproofing…the Easy Way! - Deuromedia
28 D-TV Changeover Simplified – Interview with Ralph Edeine, Eutelsat
30 Our Hotel Room – What Do Travellers Really Want? - iBahn
32 Getting up to Speed with HDTV – Mcom
33 Connectivity: A Priority for Today’s Guest – Interview with Gordon Brown, TeleAdapt

35 CONVERGED NETWORK SOLUTIONS
36 Yes... You Can Enter the IP Age! – Interview with Leo Brand, Swisscom
38 Triple-Play at 1 Euro/ Day per Room… It’s Possible! – Aastra, Ucopia, Eona

39 PUBLIC SPACES: DIGITAL SIGNAGE
40 Way to Go… - Cayin

41 HOTEL FACILITIES MANAGEMENT
43 Making the Most of your Renovations – Interview with Hervé Lauberte, Le Meridien Hotels & Resorts
44 Assuring Data Security for Your Guests

45 WELLNESS AND SPA TECHNOLOGIES

47 The SPAvolution! – Interview with Thomas Rössler, TAC GmbH

48 HOSPITALITY EVENTS
48 Coming to DUBAI! – Interview with Claudia Wood, IHTF
49 Events Calendar & A Word from the Associations

Accor Group's Innovation & Design Department
A Fatal Weapon




Dear Readers,

This edition of the SMARTreport “Hotel - Innovations & Technologies” marks a turning point in the history of technological publications dedicated to the hotel trade.

We want to offer our readers, most of whom are not technicians but are the veritable decision-makers of the hotel sector – a professional publication allowing them to dispose of pertinent information and a source of ideas for business growth, taking account of today’s developments, but also looking to the future in what we hope in a pleasant, easy to read format.

Technology in itself is not interesting for hoteliers unless it is taken in a global context. Innovations and Technologies go hand in hand and speaking of one without the other has little sense. Integrating design and architecture in a publication dealing with technologies thus appeared evident, and the quality of those (Michel Gicquel – Artistic Director – Innovations and Design Department for the Accor Group, Natacha Froger, a designer of great talent, etc.) who have agreed to be associated with this initiative, comfort us in this conviction.

Finally we have not overlooked the human dimension. In this case we look at how people use, or would like to use innovations and technologies… but also how this evolution enables hoteliers to improve the lives of customers as well as that of staff.
• Changing the mindset of hoteliers, helping them understand where the major evolution is taking place at the moment, at the reception desk, in the guestrooms or in the conference facilities.
• Spotlighting what architects, designers, suppliers and service providers are developing in this spirit.

These are our objectives!
In order to clearly mark this new consciousness and positioning, we have changed the “look and feel” of the SMARTreport, and modified its title, from “Hotel Technologies”, to “Innovations and Technologies”.

Enjoy reading!

© Photo: Accor – Room 217 Sofitel Arc de Triomphe. Designer: Michel Gicquel



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