• Technology… Vital to the Future of the Hotel Industry
• IHTF Berlin – A True Forum – Interview with Claudia Wood, IHTF
• A Subtle Merger of Technology and Class
• Triple Play Enhances the Service of Top Hotels – Case Study
• Adding a New Twist
• Attitudes to Technology from Content to Continent
• Improving Efficiency with New Technologies
• Language Choice Does Matter – Case Study
• All things to all people – Interview with Milan Hanus, Mikenopa

In-Room Entertainment
• Communication at the Heart of In-Room Entertainment
• The Next Generation Luxury Guest Experience
• When Technology Enhances Design
• Bang & Olufsen – A Full Solution Provider in High-End Hospitality
• I Want it All… And I Want it NOW – Interview with Markus Hiebeler, Deuromedia
• Trends in VOD – Interview with Rachelle Peterson, Filmbank
• Where Quality is Essential, iBAHN’s Innovative Services are Chosen – Case Study
• Deliver Globally - Enable Locally

Communication Technologies

In-Room Automation and Energy Management

Digital Signage and Custom TV

Conference Technologies

Reservation Systems, PMS and GDS

Leading Trade Shows and Conferences
• HTNG – Don’t Miss the 2008 European Conference!
• Equip’Hotel 2008 Affirms Ambition to Become Top EU Hotel Technology Trade Show

Cleverdis Facilitates Recruitment Drive

by Richard Barnes
Editor-in-Chief

Hotel technologies are evolving at such a speed that there are two resulting upshots. One is that it is becoming increasingly difficult for hotel management and more particularly property owners to understand what’s going on…

MARKUS HIEBELER

CIO – Deuromedia

About Deuromedia
Deuromedia is an international software and solutions provider, with a proven end-to-end software platform for broadband transmission of multimedia data. These software solutions allow the seamless combination of video, radio, TV and multimedia applications based on broadband technology.

Contacts:
Barichgasse 40-42, A - 1030 Vienna
Tel: +43 (0)1 698 6442 0
Fax: +43 (0)1 698 6442 200
www.deuromedia.com

Rather than talking about “TV”, we talk these days about the transmission of multimedia data over broadband… covering all manner of data streams. Deuromedia is a European-based specialist that has developed end-to-end solutions, from software right down to the user platform, allowing the seamless combination of video, radio, TV and multimedia applications based on broadband technology. We asked Deuromedia’s CIO, Markus Hiebeler, to give his current view of the market…

What we see is that the type of offering, entertainment and content is changing dramatically. It is going well beyond Hollywood content offering things that are more in the areas of special interest. Music in different ways is becoming important, combined with video and artworks that create moods. The second thing is that people are carrying around mobile devices for content and communication and they need some kind of docking station to feed their portable devices and use them via entertainment systems in guestrooms. Communication is changing. The telephone is becoming a different device from what it was before, because it is no longer used for long distance calls, as people use their mobile phones. But if we bring in extra functionality, which the mobile phone cannot do, it’s becoming a new device. The phone is being reinvented.


Could you please outline Deuromedia’s “dRooms” offering?

Our TV and Radio server enables all international Free To Air and encrypted channels and Radio stations receivable via Satellite to be available in each guest room. For international guests, the high performance electronic programme guide shows an overview of TV and radio channels combined with available movies in the guest’s own language. Movies are available via Video on Demand functionality (start, stop, trace, quick play…). All entertainment content (movies, music, games, etc.) is updated automatically by existing satellite systems or via the Internet. TV and video delivery is all available in High Definition. Guests can also play their own DVDs thanks to our unique system. Audio on Demand offers albums stored on a digital server, accessible in the same way as the video library. For business visitors, Internet and e-mail can be accessed via their notebook computer (CAT5 wired connection or WLAN) in each guest room, as well as in open areas and conference rooms. For leisure guests, speed Surfing and e-mail is available over the TV screen via infrared remote control.

Voice over Internet Protocol (VoIP) technology is part of the system, allowing for the streamlining of telephone costs. A particularity of our system is its low price tag and high functionality (e.g. easy voice conferencing setup).

What kinds of other functions are available through this system?

In-Room Shopping becomes a real option, thanks to our platform integrated for business providers. Several different products are presented over the TV screen and can be bought by guests at the click of a button. In-room gaming is also becoming more and more important, and we provide multi-player gaming for guests.


© photo: Deuromedia

Can hotel services be accessed through the system?

Absolutely. An electronic concierge functionality offers services such as personal welcome, wake up call, video checkout and messaging. Descriptions of the Hotel Services (hotel A-Z) are available as well as live promotions to guests in order to increase the booking and usage rates of in-house services. In addition to this, external information services like weather forecast, events calendars, traffic info, ticket services and cultural city programme guides are available for guests. The system allows hotel management to implement a platform for business partners to support their advertising and offers.


© photo: Deuromedia

Can hotel services be accessed through the system?

Absolutely. An electronic concierge functionality offers services such as personal welcome, wake up call, video checkout and messaging. Descriptions of the Hotel Services are available as well as live promotions to guests in order to increase the booking and usage rates of in-house services. In addition to this, external information services like weather forecast, events calendars, traffic info, ticket services and cultural city programme guides are available for guests. The system allows hotel management to implement a platform for business partners to support their advertising and offers.

What hotels are currently using it?

There are of course too many to mention in a few words. Some flagship installations include the Mandarin Oriental Group in Europe and Asia. There, we have one in operation and two in implementation. Then there is the JJW group, the Ring in Vienna, the Bayerischer Hof in Munich, just to mention a few. The system enables top line hotels such as these to offer the kind of satisfaction their guests are demanding today in an ever more competitive market.

A recent inclusion in your offering is that of ART on screens as people enter the room. This is great value add. Can you tell us about this?

ArtDisplay, which is part of our new offering is something that is very impressive, because it is something people have neither seen at home nor in many hotels. This creates the “wow” effect. Ten years ago they had the “wow” effect with pay TV because nobody at home had it, but now homes have more functionality than virtually any hotel, and hotels have to come back and generate the “wow” effect over the consumer solutions people have at home. We know from the feedback from guests that when they discover these fantastic artworks on their Plasma or LCD TV they are very agreeably surprised.


© photo: Deuromedia

Digital signage is also becoming increasingly important in hotel lobbies and conference areas … This is another area you have been working on developing…

Deuromedia Display allows hotels to show rich multimedia content via almost any network or network combination and show the content on-time on a variety of display-terminals. This secure and reliable solution guarantees a very stable service on inexpensive hardware.

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