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Chapter 1: Trends and Innovation
The Forward March of Technology in the Hotel Trade – Interview with Douglas C. Rice, Hotel Technology Next Generation – The European Hotel TV Market – Calculating ROI for Technology in the Hospitality Trade – Interviews with Omer ACAR (Ritz Paris), Jan van der Putten (Hilton Amsterdam Airport Schiphol), Mr Zurab (Grand Hotel Europe St Petersburg) – Case Study: Hotel Principe di Savoia, Italy
Chapter 2: AV in the Hotel – From the Interactive TV to Digital Signage and Projection Systems
Hotel TV Buyers’ Guide – Interviews with Edwin Duijnisveld & Bert Verschuren (Philips Consumer Electronics), Darko Antic (LG Electronics), Yuichiro Kasahara (Panasonic), Paul Feenstra (Chief Manufacturing), Alistair Forbes (Acentic), Alexis Delb (Locatel), Nigel Bateson (Otrum ASA), Dietmar Eberl (Premiere Hotel Entertainment), Myron Tataryn (Quadriga)
Chapter 3: Important Industry Contacts - Events
Acentic – Chief – LG Electronics – Otrum – Panasonic – Philips – Premiere Hotel Entertainment – Technetix – Quadriga
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With estimated annual spending worldwide on hotel technologies estimated at more than 20-billion euros, the hospitality market is one of the most important sectors for technology spending. The march of technology in the hotel industry is increasing in pace, meaning the need not only for IT managers, but also for hotel management in general to follow developments is stronger than ever. With well over 100 different categories of systems used within hotels, some of them needing to interact, it’s becoming increasingly important to find the right technology vendors and installers, and to better understand business models for such things as Pay TV and Video on Demand, Interactive services, broadband access, lobby-based digital signage, conference facilities and so on.
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© photo: Quadriga
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Despite the size of the market, it is nevertheless a very tough one for the vendors and software specialists, with only a few being really successful. We need to get around the fact that for too long, technology as an asset has been pushed aside… lumped with general refurbishing budgets, or even considered as an afterthought. Today, in many cases, technological infrastructure should be considered the most valuable asset of a hotel.
In this SMARTreport, we aim to demystify the business as much as possible, most particularly in the fields of new AV technologies, giving you everything you need to know about the evolution of the market, thanks to interviews with most of the main players, along with the views of the top analysts in the field.
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